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EDIT 7550
Task 1
Task 2
Task 3
 

Working with Difficult People

A mini-lesson for Project Managers

 
Resources
Great Resources To Get You Started
Bacal, Robert. The Complete Idiot's Guide to Dealing with Difficult Employees. Alpha Books: New York, NY. 2000.
Brinkman, Rick & Kirschner, Rick. Dealing with People You Can't Stand. McGraw-Hill, Inc.: New York, NY. 2002.
Maxwell, John. The 17 Essential Qualities of a Team Player. Thomas Nelson, Inc.: Nashville, TN. 2002.
Solomon, Muriel. Working with Difficult People. Prentice Hall Press: New York, NY. 2002.

 

How to Work With Difficult People by Eileen O. Brownell

Dealing with Difficult People at Work by Karen O'Connor

Peace at Work by Caro Handley

How to Work with Difficult People by Paula Jacobs