Welcome to Working with Difficult People, a mini-lesson for
There are 7 sections to this mini-lesson:
- Different Types of People
& How to Deal with Them Page
- 10 Important Guidelines to Remember Page
- 26 Tactful Phrases to Help Confront Difficult
- 17 Essential Qualities of a Team Player
- Great Resources to Get You Started Page
- Discussion Questions
to be Conducted in WebCT
The Introduction Page
Welcome to the Introduction Page. Here you will find the directions
for the remainder of the mini-lesson. The entire lesson is comprised
of 6 webpages and then discussions occurring in WebCT. Total, the
lesson should take approximately 30 minutes to complete.
Different Types of People & How to Deal
with Them Page
Watch Out! Here they come, the 10 most UNwanted list. This page
will help you identify them and give suggestions on how to deal
with them. Also check under each picture to see how each person
rates in The Lens of Understanding.
The Lens of Understanding shows the relationship
between a persons intent and what happens when their intent
is not met. Each type of person starts out in the center of
the circle, or the normal zone. When their intent
is not met, the person's behavior can change into that of
the gray zone.
*Remember to mouse over each picture to see where that type
of person lies in The Lens of Understanding.
10 Important Guidelines to Remember
When confronted by a person whom you consider to be difficult,
try to keep these 10 things in mind . . .
26 Tactful Phrases to Help Confront Difficult
Sometimes we really want to say exactly what we are thinking BUT,
the situation may go smoother if you start with one of these 26
tactful phrases . . .
17 Essential Qualities of a Team Player
How do you keep yourself from being considered difficult to someone
else? Check out these 17 essential qualities to see the type of
person that every team wants . . .
Great Resources to Get You Started
This page contains just a few of the many resources that are available
about working with difficult people. CHeck out your favorite bookstore
for more books or look into workshops offered on this topic . .
After you finish reading the above webpages, go to https://webct.uga.edu/www/
and join in the discussions in EDIT 7550/Mini-Lesson: Working with
Difficult People . . .