Curriculum Integration

The Package Acceptance module is just one of the twenty modules developed for the Customer Center Associate Training.

While each module is important to the training as a whole, it has been decided that certain modules need to be reviewed early in the training process, while others can wait towards the end.

The modules have been numbered based on the recommended order of completion. Notice that the Package Acceptance module is number six on the list. This is because information in modules one-five are needed to successfully complete the Package Acceptance and it is fairly important that new hires complete this module in their first week of training.
Module Name
Length (mins.)
1
 Customer Center Associate Overview 20
2
 Customer Service 30
3
 Label Recognition 30
4
 UPS Services 40
5
 Brand Management 20
6
 Package Acceptance 30
7
 ECS Basics 30
8
 RPOS Basics 30
9
 DIAD Basics 30
10
 Paymentech 25
11
 International Shipping 20
12
 Hazardous Materials 20
13
 ECS Intermediate 40
14
 Internal/External Packaging 30
15
 ECS Advanced 60
16
 DIAD Advanced 40
17
 RPOS Advanced 30
18
 Drop Box Maintenance 20
19
 HABITS 60
20
 Review of Beginning & End of Day 30

Abstract | 15/5's | Boards | Goals & Objectives | Content Analysis | Lesson Summary

Flowchart | Prototypes | Curriculum Integration | Rationale | Cost Estimate | Evaluation

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