Purpose Statement, Instructional Goals, & Objectives

Purpose Statement

The purpose of this module is to introduce UPS Customer Center Associates to proper package preparation so that customers' packages are delivered on-time and in good condition.

Instructional Goals

Explain package preparation at the UPS Customer Center Demonstrate package measurement and weight calculations Identify shipping rate calculation procedures

Objectives

Explain proper packing procedures for shipping regular items Explain placement of the UPS label for shipping regular items Identify proper packaging and recognize possible problem packages Sharpen the skills that help you reduce damages and the claims that result from them Demonstrate how to measure and weigh an item Identify the different types of shipping rate calculation procedures

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